The Value of a Billing System for Utilities and Cities
Billing Systems collect, store, and process customer data, such as property location, service history, consumption, payment records, and other information relevant to utilities and cities. The value of a billing system lies not only in the data integrity it provides, but also in its accessibility for the billing department and ease-of-use for the customer.
These systems provide the framework for enhanced engagement between a city and its community. Having a robust and up-to-date system is essential for utilities to deliver exceptional customer service, simplify business processes, and improve revenue streams.